7 Easy Steps To Order a New Cash App Card (2024)

Last updated: April 19th, 2024

order a new cash app card

If you’ve lost your Cash card or want to upgrade the design, getting a replacement is quick and easy. 

In this article, I’ll walk you through 7 easy steps on how to order a new Cash App Card in just a few minutes.

When You Should Order a New Cash Card

Cash App is one of the most popular mobile payment services which allows you to make purchases using its Cash Card. 

Here are a few reasons why you may want to order a replacement Cash Card:

  • If you lost your physical Cash App Card, you should immediately order a new one to prevent fraudulent charges.  
  • Similarly, if your Cash Card has been stolen, you’ll want to order a replacement right away and report the card stolen so it is deactivated. 
  • Or if your Cash Card is physically damaged, you can request a replacement.

How To Report a Lost or Stolen Cash App Card

If your Cash Card has been lost or stolen, the first thing you need to do is report it within the Cash App:

  1. Open the Cash App and tap on the profile icon in the top right corner.
  2. Scroll down and tap “Cash Card Support”.
  3. Tap “Report lost or stolen”.
  4. Select whether your card is lost or stolen.
  5. If stolen, you may need to provide a police report case number.
  6. Confirm you want to deactivate your old card.

Reporting it lost or stolen through the app will instantly deactivate the Cash Card so no one else can use it. You can then quickly order a replacement.

How to Order a New Cash App Card

Ordering a brand new Cash Card or replacing your current card is easy through the Cash App mobile app. Follow these steps:

Order New Cash App Card
  1. Open the latest version of the Cash App on your iPhone or Android. Make sure you’re logged into your account.
  2. At the bottom of the app, tap on the debit card icon. This will take you to your card details.
  3. Navigate the Cash Card Support option and then tap on Report Cash Card.
  4. This will open a menu. Tap either “Reorder existing” if your card is missing, or “Design New Card” if you want a new design.
  5. If you selected “Report Missing/Stolen”, follow the on-screen prompts describing the situation and confirming the card is lost/stolen.
  6. Double-check that your mailing address and other info is correct. Then accept the card terms.

Your new Cash Card should arrive within 14 days! You’ll get a notification when it has shipped.

Order Cash App Card

How to Redesign Your Cash App Card

You can easily redesign your existing Cash Card within the app for $5:

  1. Go to your Cash Card tab.
  2. Tap “Design New Card” at the bottom.
  3. Select a new style and tap “Personalize.
  4. Customize the design with text, drawings, or emojis.

Activating Your New Cash App Card 

When you receive your new Cash App card, it will come with a QR code printed on the packaging. You can activate your new card by scanning this QR code:

1- Using QR Code

  1. Open the Cash App and go to your Cash Card tab.
  2. Tap the image of your new card.
  3. A “Scan QR Code” popup will appear.
  4. Tap “Scan QR Code” and allow the app to access your camera.
  5. Point your camera at the QR code printed on the card packaging.
  6. The app will scan the code and activate your new card.

2- Without a QR Code

  1. Open your Cash App and tap on the Cash Card tab to go to your card details.
  2. You should see an “Activate My Card” button. Tap this to activate your physical card.
  3. Follow the activation instructions by entering the CVV and expiration date.

It should only take about a minute to activate your card. As soon as it’s active, your new card will be ready to use anywhere that accepts Visa.

If I order a new cash app card will it be the same number?

No, you’ll receive an updated card number for security purposes if your previous card was lost or stolen. This helps prevent fraudulent charges.

Troubleshooting Cash Card Issues

Sometimes card-related issues come up preventing you from using your Cash Card temporarily. Here are some common problems and solutions:

Can’t Activate Card: Make sure your Cash App app is updated to the latest version. Restart the app and try activating it again. If that doesn’t work, you may need to contact Cash App support.

Forgot PIN: You can reset your card PIN in the Cash App by going to your profile, tapping “Cash Card”, and choosing “Reset PIN”. This instantly lets you set a new 4-digit PIN.

Missing or Stolen Card: Immediately report your lost or stolen card in the Cash App so it will be deactivated. Then order a replacement card with a new card number for security.

If any Cash Card issues persist, you should contact Cash App’s customer support for help resolving the problem.

Also Read: Don’t see the paper money option in your Cash App? Find out the 4 ways to enable the paper money option.

How long does a Cash App replacement card take?

You can expect fast delivery in 5-7 business days. Expedited shipping is available if you need your new card sooner.

Getting Help from Cash App Support

If you have any trouble ordering a replacement card or managing your Cash App account, you can reach out to their support team right in the app:

  • Chat with support agents in the app.
  • Contact them on Twitter @CashSupport.
  • Lookup support articles on the Cash App website.
  • Call support at 1-800-969-1940.

How much does it cost to order a new cash app card?

Your first replacement Cash App card is free if your card was lost/stolen/damaged. After that, it costs $5 each time you want to redesign and order a card with a new style.

How Do I Use My Cash App card at the store?

You can use your Cash card at the store just use it like any other Visa debit card. When it’s time to pay, swipe or insert your Cash Card into the chip reader and select “Debit” if given the credit/debit choice. Then, enter your Cash Card PIN on the keypad and the purchase amount will be deducted from your Cash App balance.

Key Takeaways:

Here are some key tips to keep in mind when you need a replacement Cash Card:

  • Only request a new card only if the original one is lost, stolen, or damaged.
  • New card details are available instantly in-app for purchases.
  • Customize your card design and number (the first replacement is free).
  • Get help via in-app support, emails, or help center articles.


Ordering a new Cash App card is a simple process and takes just a few taps. So, be sure to use the right procedures, and don’t hesitate to contact Cash App support if you face any problems in the process.

Frequently Asked Questions (FAQs)

Your old cash card will be deactivated for security when you report it lost and order a replacement. This protects your account.
No worries! You can report it lost in the app and order a new card. Your account is protected.
For security, an ID is needed to verify your identity and activate your card’s features.
Yes, you can use the Cash App card to make purchases while traveling internationally. Be sure to notify Cash App before traveling to prevent your card from being declined.
No, you are only able to have one active Cash App card connected to your account at a time. If you order a replacement card, your old card will be deactivated automatically.

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Faizan Ahmed is a Tech and finance wordsmith. He creates clear and insightful articles that educate people about how digital wallets and mobile payment apps work.
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