How to Get Money Out Of Frozen Venmo Account (Quickly)

Last updated: April 19th, 2024

get money out of frozen venmo account

We have all been there, just when you are about to settle a bill or make that critical payment, your Venmo account gets frozen. But, worry not. In this article, I will give you all the information you need to get money out of frozen Venmo account.

Why Venmo Freezes Accounts?

Before we get into the details of how to unfreeze Venmo account, let’s understand why this might happen.

1. Suspicious Activities

Venmo’s fraud detection system is like a hawk—always scanning for anomalies. Here’s why your account might raise suspicion:

  • Large Transactions: Suddenly making hefty payments or receiving substantial amounts can trigger a red flag. Venmo wants to ensure these transactions are legitimate.
  • High-Risk Countries: Sending money to countries with a history of financial fraud or instability may prompt Venmo to freeze your account temporarily.

2. Suspected Fraudulent Activity

Venmo takes security seriously. If they suspect any of the following, they’ll hit the pause button on your account:

  • Unauthorized Access: If someone tries to access your account without your knowledge, Venmo steps in to protect you.
  • Identity Theft: Suspicious changes in account details or sudden profile modifications trigger alarms. Venmo freezes accounts to prevent further damage.
  • Suspicious Transfers: Unusual money movements—especially to unfamiliar recipients—raise eyebrows. Venmo investigates to ensure your funds stay safe.

3. Violation of Policies

Venmo’s User Agreement and policies maintain a secure platform. Here’s how you might unintentionally breach them:

  • Excessive ACH Transfers: Automated Clearing House (ACH) transfers have limits. Going beyond these can lead to account freezing.
  • User Agreement Breach: Actions contrary to Venmo’s terms—such as using the service for prohibited activities—result in swift action.

4. Chargebacks

Chargebacks occur when a customer disputes a transaction. If Venmo notices frequent chargebacks from your account, they’ll investigate. Too many, and your account could be on ice.

5. Negative Balance

If you try to send more money than you have in your Venmo account, you end up with a negative balance. If you don’t clear this debt within a certain period, Venmo might freeze your account until you pay up.

How To Identify a Frozen Venmo Account

Recognizing the signs of a frozen Venmo account is the first step toward resolution. Here’s how you can tell if your account is frozen:

Email

Venmo will usually send you an email if your account is frozen. The email will generally explain the reason for the freeze.

Transaction Restrictions

If your account is frozen, you will notice that you are unable to complete transactions. You may see a pop-up message indicating that your account is frozen when you try to make a transaction.

Payment Failures

Another sign that your account is frozen is when someone attempts to send you money but receives a message that the payment could not be completed.

How To Get Money Out of Frozen Venmo Account

If your Venmo account is frozen, there are steps you can take to resolve the situation. Let’s explore your options:

1. Temporary Account Freeze Due to Failed Payment:

If your account is temporarily frozen due to a failed payment, you can unfreeze it by paying back the amount owed. Here’s how:

Debit Card: The fastest way to reinstate your Venmo account is to use a debit card to pay the outstanding balance. Once Venmo receives the funds to cover the failed payment, your account will be reinstated promptly.
Bank Transfer: Alternatively, you can make a payment using your bank account. Keep in mind that bank transfers may take 2 to 5 business days to process.

2. Account Suspended for Security Reasons:

Venmo may suspend an account if there are flags raised due to activity that seems to violate their User Agreement or widely accepted credit card policies. In such cases:

  • You’ll receive an email notification regarding the suspension.
  • To reinstate your account, follow the instructions provided in the email. You may need to reset your password or verify account information.

How to Unfreeze Suspended Venmo Account

So, we have arrived at the crux of the matter but how do we unfreeze Suspended Venmo account? 

1. Contact Venmo Customer Support

The first step is to get in touch with Venmo’s customer support. You can reach them via phone at 855-812-4430, email them at support@venmo.com, or chat with them directly through the Venmo app.

2. Use Venmo’s In-app Chat Support

If you are more comfortable chatting through the app, you can do that too. Here is how:

  1. Open the Venmo app.
  2. Click on the menu icon in the top left corner.
  3. Select Get Help > Contact Us.
  4. Choose the Chat With Us option.

Once you get through to it, the Venmo team will tell you why your account was frozen and guide you through the process of unfreezing it.

3. Verify Your Identity

In some cases, you might need to verify your identity to unfreeze your Venmo account. This could involve providing government-issued identification or information such as your social security number.

4. Unresolved Issues

If your account was frozen due to an unresolved issue like a transaction dispute you will need to resolve this before your account can be unfrozen. 

Prevent Future Issues

1. Security Measures:

Update Your Password: Regularly change your Venmo account password to enhance security. Use a strong, unique password that includes a mix of uppercase and lowercase letters, numbers, and special characters.

Enable Two-Factor Authentication (2FA): Activate 2FA for an extra layer of security. This ensures that even if someone gains access to your password, they won’t be able to log in without the additional verification code.

2. Transaction Safety:

Verify Recipients: Before sending money, double-check the recipient’s username or phone number. Accidental transfers can happen if you select the wrong recipient.

Review Transaction Details: Always review the transaction details before confirming. Ensure the amount and recipient are accurate.

What if My Venmo Account Is Still Frozen?

If you have done all you can but your account is still frozen, you might need to wait. While you are waiting, keep an eye on your email and your Venmo account for any updates from Venmo.

Should You Delete Your Frozen Venmo Account?

Thinking about deleting your frozen Venmo account and making a new one? This might not work. Why? Because you need to get into your account to delete it. If it’s frozen, you can’t do that.

Also, making a new account doesn’t mean you won’t have the same problems. The issues that made your first account freeze could happen again.

A better idea might be to find out why your account was frozen in the first place. You can do this by talking to Venmo’s help team. They can guide you on what to do next. This way, you’re more likely to get your account back and keep your money safe. Remember, Venmo is built to protect you. It’s best to follow their rules

Wrap Up

Having your Venmo account frozen can certainly be a stressful experience, but remember, it is all done to protect you from fraudulent activity. By following the steps outlined in this article, you can not only unfreeze your Venmo account but also get your money out.

Frequently Asked Questions (FAQs)

This really depends on the reason behind your account being frozen and how quickly you can provide Venmo with what they need.
You cannot close a frozen account until the reason for the freeze is resolved. Once the issue has been addressed, and the account is unfrozen, you can proceed with closing the account.
While your Venmo account is frozen, you can still receive payments. However, you cannot use these funds until the account is unfrozen.
No, it’s not possible to move your Venmo balance to a different account when your account is frozen.
No, you cannot use your Venmo debit card if your Venmo account is frozen.

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About Author

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(Writer/Contributor)
Faizan Ahmed is a Tech and finance wordsmith. He creates clear and insightful articles that educate people about how digital wallets and mobile payment apps work.
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